Shipping Policy
Thanks for shopping with FoxwellDiag.com.
Location We Ship To
FoxwellDiag.com can ship to the following countries and regions: Hong Kong SAR, Japan, Russia, South Korea, Canada, Austria, Belgium, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 2-5 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- The tracking number of your order will be provided to you by email after the shipment is shipped out and documented.
Shipping Cost & Shipping Time
FoxwellDiag.com offers Free Shipping on all orders.| Order Value | Shipping Method | Estimated Delivery Time | Shipping Cost |
| Orders <$100 | Postal Service | 10-20 Business Days | Free Shipping |
| Orders ≥$100 | DHL/UPS/FEDEX/USPS | 3-7 Business Days | Free Shipping |
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Tracking
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@foxwelldiag.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Change of Delivery Address
- Due to the secure reasons, we are not allowed to change shipping address through email. We will only follow your address listed at the payment for the shipment.
- Please confirm the address and other order information when placing the order. Customer's invalid or wrong shipping address, wrong contact information cause carrier failed to deliver the parcel or deliver to a wrong address, refund cannot be issued.
Item Not Received
- Sometime, you might not receive the parcel you bought from us because of it gets lost in transit for the post office reason, we will issue full refund or replacement.
- Usually, we will provide tracking number and tracking link timely. If you don’t get item for a long time, please contact us timely. We will confirm with the couriers and get back to you ASAP.
- If product gets lost during transportation, we will arrange replacement for you and bear the shipping cost by ourselves. Or a full refund if you don't need the item anymore.
Order Cancellations
We don’t accept order cancellation over 24 hours after order confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
If you have any further questions regarding shipping or any other subject, please feel free to contact us at support@foxwelldiag.com and we will be happy to assist you.