Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 14 days from the receipt of the item, we will process your return/exchange request. Any request after 14 days will not be honored. Please make sure to contact us by email (support@foxwelldiag.com) at first.

Note: Regarding orders for extra software, NT510 Elite and NT530 upgrade tools can only be installed via Windows 7 and above. Additionally, any software purchased separately cannot be returned or refunded once our technical team has activated it for your serial number.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 14 days after you receive them.
  • The product and accessories with the original packaging.
  • The product and accessories shouldn't be any cracks, dents, scratches, or any factors that may affect re-sales.

Non-returnable items:

  • Damage/Lost caused by customers are non-refundable.

General Return Process

  • Initiate a return: Please email us at support@foxwelldiag.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). Once package was picked up by post office, please provide us the tracking number. (VERY IMPORTANT!)
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our problems (such as: incorrect products, quality problems of products), the seller should pay the freight.
  • If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product), the buyer should pay the freight.
  • No restocking fee to be charged to the consumers for the return of a product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@foxwelldiag.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

We don’t accept order cancellation over 24 hours after order confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.

 

Email: support@foxwelldiag.com
Tel: +86 158 8996 4771
Return Address: Room 301, Plant C, Xinzheng Company, 71st Zone,  Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, China
Office Address:Room 301, Plant C, Xinzheng Company, 71st Zone,  Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, China